If you're reading this, chances are good you're a Novant Health patient. That means we've earned your trust and we are grateful. To ensure that we keep providing the care you and your family deserve, we’re asking you to become a Community Voice advisor to help make our care even better. (See signup below.)
"Community Voice is a vital platform that enables us to hear directly from our patients, ensuring their voices are valued and represented in our decision-making processes at Novant Health," said Stephen Dumas, vice president of brand marketing. "Since its inception in 2018, insights gathered through Community Voice have played a crucial role in shaping our care delivery, allowing us to prioritize the needs of our patients and enhance the overall healthcare experience."
Surveys, virtual discussion groups and more
Any Novant Health patient, family member or visitor can sign up here.
Please allow 5 to 10 minutes to fill out the form, which will ask for your age, gender and other information*. This helps ensure that you get the most relevant feedback opportunities.
After signing up for Community Voice, you will:
- Have immediate access to our community hub website, where you can participate in discussions and read about the impact your voice is making.
- Receive periodic emails – typically 2 or 3 a month – inviting you to participate in surveys and other activities, such as virtual discussion groups.
*Protecting your information is important to us. To learn more about how we’ll use your information, please read our terms and conditions and digital privacy policy.
How feedback is used
“Finding solutions that best serve our patients and their loved ones shouldn’t happen in a vacuum,” said Jamie Gerrits, director of digital health and engagement at Novant Health. “So, it’s exciting to have this dedicated space where open dialogue is encouraged.”
On the hub, we share survey results and let you know how your feedback is being used. So far, our roughly 3,500 advisors have helped us:
- Improve the virtual care experience by recommending that we more clearly define the different types of virtual visits.
- Craft helpful language around the development of our new Novant Health Virtual Menopause Wellness Clinic. (More about this soon!)
- Test and request feedback on pre-surgical communications
- Test and measure the effectiveness of Physician Matcher, a tool that helps match patients with the best provider based on their preferences.
- Improve our waiting rooms by recommending how to make them more comfortable and welcoming.
- Choose the best gifts for expectant moms.
And that’s just the start. Novant Health is continuously looking at ways to address the feedback it receives through Community Voice.
And though we may not have an immediate solution for every challenge, like occasional long wait times, your feedback is taken seriously as we strive to provide more personalized care that better meets your needs.
