When Novant Health explored the idea of a virtual menopause clinic, leaders wanted to know whether women would actually use it.
The answer — a resounding “yes” — came from Community Voice, a panel of community members who share feedback through short surveys and other research activities. Their feedback helped shape the clinic’s services and confirmed that it was filling a real need.
The result was a new service that connects women with specialized menopause care in a virtual setting — and one that quickly drew huge interest from patients.
Community Voice currently includes thousands of participants across the regions Novant Health serves, helping researchers better understand what patients and community members want, need and expect from their healthcare experience.
“The goal is to get feedback before decisions are finalized, so we can better understand what people need and what matters most to them,” said Brie Craig, manager of consumer research & insights for Novant Health. "The feedback people share may seem small, but it influences many of the ways they interact with Novant Health."
Join Community Voice for opportunities to make your voice heard.
Here’s how Community Voice works:
Signing up for Community Voice takes about 5 minutes. Members receive periodic emails — typically two or three each month — inviting them to participate in brief surveys, discussion groups or one-on-one interviews.
As a thank-you for their time, participants are entered into gift card drawings with prizes of up to $100.
Participation is always optional, and members can unsubscribe at any time.
What’s the impact of Community Voice?
Community Voice feedback has helped inform decisions both large and small across Novant Health. Recent examples include:
- Helping shape a virtual menopause clinic
- Informing the rebrand of Novant Health Hemby Children’s Hospital
- Identifying ways to make the Novant Health website easier to navigate
- Guiding naming decisions for newly acquired clinics
- Making healthcare language clearer and more patient-friendly
Community Voice respondents told us they prefer terms such as “heart care” and “cancer care” over more clinical terminology. They also preferred more straightforward language like “annual checkup” instead of “well visit.”
“That feedback helps us communicate in ways that are clearer and easier for patients to understand,” Craig said.
Why join?
People sign up for Community Voice for different reasons.
Some want to help improve the healthcare experience for patients and families.
Others enjoy getting an early look at ideas and initiatives under consideration at Novant Health.
And some appreciate the opportunity to be entered into gift card drawings.
Whatever your motivation, Community Voice offers a simple way to share feedback that can make a difference.
FAQ: What to expect when you sign up for Community Voice
It takes about 5 minutes to sign up, and most surveys take only a few minutes to complete. Surveys can be taken on your phone or computer.
No. Participation is always optional, and you can opt out of Community Voice at any time.
We typically send about two to three surveys per month. Participation is always optional.
No. Community Voice is open to patients and non-patients.
To sign up for Community Voice, click on this link then fill and submit the form that says "Sign Up."
