CHARLOTTE, NC, November 18, 2013 — Novant Health announces the opening of its first concierge-style medical practice, Novant Health Hallmark Care, dedicated to providing extraordinary access and enhanced healthcare.
Novant Health Hallmark Care will offer patients 24/7 access to their medical team, comprehensive physical exams, same-day or next-day appointments, and low doctor-patient ratios that allow for longer healthcare visits.
Patients pay an annual program fee of $2,400 for an array of enhanced services that focus on prevention and provide seamless coordination with specialists – as well as detailed personalized health plans and wellness goals.
"By limiting the number of patients we see, we can really get to know them and their medical histories – and we can be available when they need us," said Dr. Lillian McKay Teigland, who is board-certified in family medicine and has been named among the best doctors in Charlotte and North Carolina.
"Hallmark Care doctors will spend more time with patients, like doctors used to do, so we can develop trusting relationships and help our patients live better, healthier lives," Teigland said.
Hallmark Care physicians will serve no more than 350 patients each, compared to typical caseloads that can reach 2,000 patients or more per doctor. Unhurried, no-wait appointments will be a trademark. Patients will have round-the-clock access to physicians via phone and email, and receive expedited lab results.
At Hallmark Care, patients wear robes, not gowns. And doctors will make house calls when necessary. The practice will also offer travel medical services, such as prescription refills, vaccinations and consultation.
Teigland, a Duke Medical School graduate, previously practiced at Novant Health South Park Family Physicians. She has been named to the "Best Doctors" list for North Carolina, a distinction bestowed through surveys asking physicians to name the doctor they’d choose for themselves or their loved ones. Just five percent of physicians nationwide are selected each year.
Joining Teigland at Hallmark Care are physicians Thomas Hayes Woollen Jr. and Christopher Snyder, both board-certified in family medicine and serving as administrative and on-call physician co-leads. Woollen graduated from Bowman Gray School of Medicine, and Snyder from Richmond's Medical College of Virginia.
Cardiologist Kenneth Weeks will act as advocate and liaison for Hallmark Care patients who are hospitalized. Weeks is a Duke graduate and also has been named to the Best Doctors for North Carolina. He is board-certified in cardiovascular disease, sleep and internal medicine.
"It is my privilege to be a part of Novant Health Hallmark Care and to be able to provide this level of extraordinary, personalized care to our patients," Weeks said. "Whether our patients are in the hospital or simply focusing on wellness, our care team will be there every step of the way."
Open Nov. 18, Novant Health Hallmark Care is located at 2801 Randolph Road, Suite 101, in Charlotte, and will offer discounted membership fees for families. Medical services are eligible for health insurance coverage. Prospective patients can take advantage of a free consultation to discuss Hallmark Care’s philosophy and approach.
For information, please call 704-384-7910, or visit nhhallmarkcare.org.
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